We are very fortunate & thankful to receive great comments from our customers.    We value all feedback so please let us know how were going – see the link to our survey on the contact us page


“Ben was provided a wonderful service. He was efficient and gave me some helpful hints.”

Ann-Maria Cochrane, Willagee

“The office staff was very friendly and organised someone to come out the next day with the part to fix the oven.”

Tracy, Thornlie

“Thank you so much I’m going to recommend you to all my friends”

Annie, Rivervale

“Both tradespersons on the first occasion, and the tradesperson on the second occasion, were very polite and courteous. Real gentlemen.”

Peter Wood, Neergabby

“Excellent and efficient service by both Ben and Mike. A pleasure to deal with your company.”

Vass Mavros, Willetton

“Your staff were very courteous, quick and explained the problem very well. I wish to thank you and your staff very much.”

Rod Gibson, Willetton

“Always VERY happy with your gorgeous boys and outstanding service. And so prompt!!! Thankyou once again.”

Glennis Freeman, Como 

“It’s been a few years since I had a need for a sparkie/gas fitter and therefore last used Thornbury’s to get the problem fixed, but my recollection of their previous service standards was enough for me to again seek out Thornbury’s first. The company control has since passed to Paul and it’s great to see that the “family standard” has remained. It’s the attitude that sets them apart! Yes they’re tradies, but they obviously all skipped the course “Being a Tradie 101″ at Tech school. That’s the course which has generated so many tradies who roll up late, never think of letting you know they mightn’t make it at all, and if and when they do arrive, give off a strong vibe of not really giving a toss about the customer’s needs and just start work, offering a few grunts along the way as their best efforts at engaging. Kael and Paul however were the complete opposite. On time, genuinely engaging with me, having a bit of banter and showing a bit of themselves and their own lives whilst still getting on with the job in a prompt and efficient way, then making sure everything was cleaned up and the work done fully explained. So well done guys, the right attitude, combined with your existing skills really does make a difference and means that once again, Thornbury’s will be the first name that springs to mind when next we need a sparkie or gas fitter.  Margaret was welcoming and polite throughout conversation.”

Greg, East Vic Park

“All the contacts that we have had with all your staff have been fantastic – friendly, helpful and professional. On time, reasonable costs – a real delight to deal with.”

Simon, South Perth

“Office staff was friendly and arranged the service call to suit our needs efficiently.  Do like that an sms is provided estimating time of arrival within timeframe of appointment This is a great idea than waiting around all day”

Maria Ciccotosto, Cloverdale

“We were both so happy and most impressed with product knowledge Ben had It was a delight to have someone come and be so helpful and to meet someone who clearly enjoys his work To the office staff Margaret for the extra work in tracking down some paper work relevant to my stove a Big Thank You A well organised business !!!!  We could fault nothing at all”

Ann Winlo, Subiaco

“We were impressed by the professional attitude and helpful manner of the tradesmen. It was noticeable how patient and polite the more experienced tradesman was when explaining the job to the other worker. Thank you for a job well done, it was a pleasure to do business with you.”

Lynley Morris, Como

“Ben is awesome and lovely as always! Arrives in time, cleans up after he’s finished and gives my little dog a pat which makes my dogs day.”

Alison Seymour, Duncraig

“Terrific how swift and reliable everyone is. A great team.”

Amanda, Urban Real Estate

“Service was excellent as every time I rang I could talk to someone -was Margaret- who sorted out my issues and arranged appropriate follow-up with the tradesmen. (Usually when one rings other businesses you have to press multilple buttons and then speak to someone who often can’t help anyway!!)  Kael was polite and appeared competent- the apprentice was very polite also.”

Eugenie Jelly, South Perth

“Would be more than happy to use this service again and would recommend to others.”

Shona Grant, Kalamunda

“Kael is fantastic! We’ve always been extremely impressed with all of your staff. (Still miss Cam!!!) Kael is a lovely lovely young man and his apprentice though shy, seems an equally nice young chap!  Spot on!!! Thank you”

Glennis Freeman, Como

“I was very happy with the prompt service I received from Thornbury, my issues were rectified in a timely manner and all the staff I dealt with were very pleasant.”

Kara Davies, St James

“Amy was great to deal with, very efficient and helpful!  Paul was wonderful, arrived on time, explained everything he was doing so I understood what was happening, worked very quickly and explained exactly what I was being charged for. It was exemplary service and I would happily recommend your service to anyone needing an electrician! Thank you so much!”

Heidi Apostoles, Nollamara

“Ben was very friendly and professional, I wish all tradesmen were like him. Would use your company again.”

Lisa Gucciardi, Shelley

“I like the old fashion approach of customer service very friendly and knowledgeable on Ilve thanks for getting my oven working again”

Dianne, Ellenbrook

“Paul was so very helpful and friendly. Definitely use your company again”

Judie-Ann Grickage, Karrinyup

“Very satisfied with tradesman. Arrived on time and was very efficient 10/10”

Ian Muir, Ardross

“Very knowledgeable about brands and products that you service”

Space Reality 

“I had extensive renovation/electrical work carried out on an early 90’s villa. Had several quotes, Thornbury’s was one of the least expensive. Prompt service, text message prior to arrival, work was carried out swiftly.
Their tradies were sharp & got my electrical work (downlights, ceiling fans, kitchen hookup) completed with zero fuss. Would highly recommend”.

Andrew Z

“The lady at the office was friendly and efficient and made sure she knew enough about the callout to ensure that the electrician brought all the necessary parts with him.  I have used Thornbury Electrics for more than 10 years and have always been impressed with the professionalism, thoroughness, reliability and honesty of all the tradesmen. I would (and already have) recommend Thornbury Electrics to my friends without hesitation”.

Jenny, Mt Pleasant

“Great service and friendly staff, really helpful and appreciated the fast response!”

Sylvia Dray

 “Extremely professional and considerate”

Susan Amara – Applecross

“I spoke to Amy several times and she was unfailingly polite and knowledgeable. The tradesmen were excellent and in stark contrast to my previous experience with one of your competitors”

Simon – South Perth

“Got 23 LED downlights, 2 oyster lights, 2 sensor lights and a power conduit down my driveway. Work was done professionally and with care as I had newly painted walls/ceiling. Quote/final cost was more competitive then my previously used electricians. Good to see electricians that do things by the book, also stops timer at end of job and cleans any dust/cables from the job. Very happy with service”

Jon Chon

“Great electricians, have used them for both my business and residential properties. 5 star service and outstanding work. highly recommend”

Michael Hallam

“Very Professional service and always gets the job done right the first time..”

Toby Saich

“Professional service from ladies in the office to the technician. Very reliable and prompt.”

Marianna Fiannaca

“Wonderful service and staff and attention to detail…highly recommended!!!”

Jenni Langham – Hair Concepts by Jenni

“Great prompt service! Friendly and professional staff”

Clark Linton

T”he team at Thornbury Electrics provide a first class, value for money service.
There’s nothing worse than waiting around all morning for a tradesman who is going to arrive “sometime in the morning” At Thornbury, they give you a two hour time window and they are the only contractor I have used that send you a text to confirm your appointment and then another text when the tradesmen is on his way to your house.
Kael the Electrician who did the work was on time, polite, did a great job and cleaned up completely after doing the work.  I’d highly recommend Thornbury Electrics”.

Luke McNiece

“This is just to compliment Ben on his visit to our place today to fix our oven. Firstly he rang to advise he would be a few minutes late. Secondly he was cheery and informative about the problem and how it could be fixed. Finally be agreed to do a follow up on the markings missing around the temp and setting dial. It has been a pleasure to deal with him and therefore your company. We will recommend you to others.”

Ted Johnston

“We would like to extend a quick, albeit belated, “Thank you” to your lads; Cameron and Henry, for their prompt, friendly and professional manner displayed whilst conducting themselves here at our premises over two occasions. Regrettably, more often than not, this level of service is a “treat” these days. So, our sincere commendations to both them and your company for upholding some terrific “customer service” practices.”

Hemisphere Resourses Limited

“Thanks for the great service. I have given your name to the new owners”

Mrs McCormack

“I am writing to you today to acknowledge great service provided by a member of your staff and to convey our appreciation of receiving such service. A repair person was due to arrive between the hours of 12 and 2pm yet Paul (T) was here at 11.30am and got straight on to the job. He was prompt, pleasant, courteous, efficient and well mannered. He explained all of the work done, explained the invoice clearly and quickly went above and beyond to ensure an alternative payment system could be arranged. I will in the future recommend and seek the services from Thornbury Electrics, and feel that Paul should be commended on such a professional and pleasant disposition.”

Ruth Landau Harp Child Care Centre

“Just to let you know that Daniel has completed the job for us – and the ovens look fantastic!! – cant wait to start cooking again! He really has done a wonderful job and left our house beautifully clean.”

Gwynne & Russell Ryan 

“One of your servicemen, Paul came out today to fix our St George oven, my mother met him on site and she said he was extremely professional, polite and very good at his job. I spoke to Paul on the phone regarding the work he had done and I agree, what a pleasure to deal with someone like this, it is a very rare thing these days.”