FAQ

Call 9367 8840

Are you licensed?

All electricians and electrical contractors must be licensed to work in Western Australia. Our electricians and appliance repair technicians hold current electrical workers licences.

Under the Electricity (Licensing) Regulations 1991, electrical work must be performed by people with licences issued by the Electrical Licensing Board. Some types of work are exempted from these regulations.

A licensing system ensures only qualified electricians are employed by electrical contractors.

A safety certificate is provided on completion of all electrical work as required by Energy Safety.  Preliminary Notices and Notices of Completion are submitted to Western Power on completion of jobs requiring this notification.  Notices of completion for all gas installations are submitted to Energy Safety.

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Is your work covered by warranty?

A 12 month warranty applies to all labour. Parts are covered by the manufacturer’s warranty and repair/replacement is made at the manufacturers discretion.

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How do I know my electrical repair is safe?

Safe installations are performed by competent people to appropriate industry standards.

Electrical Contractors must certify the work is safe and complies with regulations before supply is connected. Certifications can be independently validated for authenticity with Energy Safety.

If completed correctly, modern electrical and gas installations will remain safe for the installation’s expected life.

Older appliances and gas installations may be more volatile and safety concerns such as electric shocks and gas leaks must be reported to your electrical or gas supplier as soon as you notice them.

For more information go to www.westernpower.com.au 

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 What is an Electrical Safety Certificate?

As of the 1st July 2008, all electrical contractors must supply an electrical safety certificate within 28 days of their service.

This certificate guarantees your work was safely performed by licensed electrical contractors and complies with regulation standards.

Certificates are issued for all electrical installations (excluding repairs) completed on residential, commercial, industrial and institutional premises.

No matter how small your job is, we recommend you request a certificate for your records.

For more information go to www.commerce.wa.gov.au

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 Why is a Notice of Completion for Gas Fitting Work required?

In Western Australia, consumer gas fitting work must be completed by a licensed gas fitter.

When work is completed, a Notice of Completion must be forwarded to Energy Safety WA and a duplicate is given to the consumer. For records, a badge is placed in your meter box with the same information and a service notification sticker is left on each appliance serviced.

For more information go to www.commerce.wa.gov.au

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 What do I need to know about smoke alarms?

Smoke alarms are an essential safety device for your home.

In 2009 it became compulsary for all houses, units etc being sold or rented to have smoke alarms fitted. Mains powered smoke alarms are wired into your house’s electrical system and have to be installed by a licensed electrical contractor.

All smoke alarms have a recognised service life of 10 years before they become unreliable. Smoke alarms therefore need to be changed every 10 years. For safety reasons, smoke alarms are fitted with a battery back-up. When the battery requires replacing, a warning beep will sound every 60 seconds for a minimum of 7 days.

How do I know if they are working? All smoke alarms are fitted with a test switch and FESA recommends all units should be tested monthly

If the smoke alarm needs to be fitted to a positon where cables cannot be installed a smoke alarm powered by a 10 year life battery that cannot be removed from the alarm should be used.

Designed to be highly sensitive, smoke alarms sound a warning alarm when smoke is detected in the home. Due to their sensitivity, smoke alarms may detect smoke and moisture created by common household activities.

Smoke alarms must be regularly tested to ensure the alarm and batteries operate effectively. We recommend testing once a month as well as cleaning your alarm with a vacuum cleaner annually.

For more information see www.dfes.wa.gov.au (Department of Fire & Emergency Services)

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What appliances do you repair?

We repair an extensive range of appliances, including:

  • Ovens
  • Cook tops – electric cooktops including induction and ceramic. Gas: LPG or natural gas
  • Freestanding duel fuel ranges
  • Dishwashers
  • Rangehoods
  • Steam ovens
  • Built in coffee machines
  • Clothes dryers (gas and electric).
  • Plus many more – Please call to see if we can help.

Please let us know the make and model of your appliance when you make a booking. If you are not sure, we are happy to investigate for you!

We stock most common parts and can order items for older models. The majority of deliveries arrive from the Eastern States within 5 days. Less common parts may take longer.
We are West Australian service agents for Ilve Kitchen Appliances (www.ilve.com.au), Sampford IXL (La Germania, IXL), BSH (Gaggenau, Neff, Bosch) Technika (www.technika.com.au), Bellissimo,Franke and Highland (PR Kitchen Systems). We have over 10 years expeirence with St George Appliances (www.sga.com.au). We can help with both in warranty and out of warranty repairs and service.
As most Kleenmaid customers are no doubt aware, Kleenmaid is no longer trading. As previous service agents with over 10 years experience we have a vast knowledge of the majority of Kleenmaid appliances and have all available spare parts at our disposal.
We have experience with Chef, Westinghouse, Simpson, Electrolux, Whirlpool, Glem Gas, Emelia, Smeg and can help with most Australian and European Brands.
Smaller appliances, such as lamps and vacuums can be brought to our workshop for prompt repair.

Unfortunately at this time we are unable to repair microwaves, fridges, washing machines and commercial gas ovens. For built in microwaves, we can remove the appliance, take to a specialist we recommend then reinstall once repaired.

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 What areas do you service?

Thornbury Electrics service the Perth Metropolitan area, from Rockingham to Yanchep and the Hills to the eastern suburbs. While being South Perth based Electrical Contractors, we have easy access Applecross, Como, Attadale, Mt Pleasant and to all areas North and South of Perth.

A travel charge may apply depending on your location. Feel free to contact us and find out if a fee applies.

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What do you charge?

General electrical

An additional charge for travel may apply for some areas. Please call our office to discuss.

A standard general electrical service includes:

  • Up to a 30 minute call out.
  • Travel time for locations within a 15km radius of South Perth.

The service call is $125.00. After the initial 30 minutes, every hour is charged at $132.00. Charges are made in 15 minute increments ($33.00 every 15 minutes).

Apprentices attend most jobs and are charged according to their year and experience. (See apprentices.)

Appliance Repair

An additional charge for travel may apply for some areas. Please call our office to discuss.

A standard appliance service includes:

  • Up to a 15 minute call out.
  • Travel time for locations within a 15km radius of South Perth.

The service call is $125.00. After the initial 15 minutes, every hour is charged at $132.00
Charges are made in 15 minute increments ($33.00 every 15 minutes).
Some repairs on larger appliances such as freestanding ranges, large overhead rangehoods may require 2 people for the work to be carried out in a safe manner.

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 Is GST included?

All prices quoted on this site or over the telephone include GST.

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 How do I pay my account?

An invoice will be prepared for you on site. The following payment methods are accepted:

  • Cash
  • Cheque
  • MasterCard/ Visa
  • EFTPOS
  • Bank transfer

Payment is expected on the day of completion. If the account cannot be settled on the day, our terms are 7 days.

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 What is an RCD?

RCDs are safety devices designed to prevent death by electric shock.

These devices monitor the flow of electricity within a circuit. If the amount of electricity flowing into a circuit exceeds the amount leaving, the RCD automatically cuts the electricity supply within 10 to 50 milliseconds of detection.

An RCD is a life-saving investment for your family. To effectively reduce the risk of electric shock, RCD’s should be should be fitted to all power points and lighting circuits in your home.

To reduce incidents of electric shock, the Western Australian Government changed RCD regulations in August 2009. The legislation demands every sold or leased home be fitted with a minimum of two RCDs, which must protect all power points and lighting circuits.

To ensure that the RCD functions correctly, the test button must be pressed every three months. Pushing the test button simulates an earth leakage fault and indicates if the device operates correctly. Electrical clocks and timing devices may need to be reset after the test button has been pushed and the RCD turned back on.

For more information go to www.commerce.wa.gov.au/EnergySafety/RCD/

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 What is really involved in an appliance service?

The electrician/ gas technician who performs your repair is supported by an exceptional base of competent and hardworking individuals.

The quality of your electrician’s service depends on:

  • Licensing
  • Our excellent training specialists.
  • The efficient people, who schedule jobs, obtain spare parts and supply equipment.
  • Investment into shop and warehouse facilities, vehicles, equipment, tools and replacement parts.
  • Paying GST, insurance, superannuation and employee leave.

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What products do we use?

For electrical work, we use Clipsal products whenever possible. Clipsal is a long established Australian owned company. With a 5 year warranty and in-house warranty on the majority of their products, this premier brand is a superior quality product.

For other products, we endeavour to use reputable, Australian made/owned products.
For appliance repairs we use the manufacturer’s original parts whenever possible.

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When are you open?

Our office is attended from 8.30am to 4.30pm Monday to Friday. If calling between these times, occationally the call will be diverted to an answering machine. Please leave a message and your call will be returned as soon as possible.

Appointment are booked with a 2 hour window given between 7.30am and 4pm. If more convenient, a call can be placed to notify you when the tradesperson is on his way.

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Where are you located?

Our office is located at 291 Canning Highway Como (South Perth) – 3 houses from the corner of Comer St.

We recommend parking on Comer Street as limited on-site parking is available.

South Perth electrician, Como Electrcian, Applecross electrician.

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Why use apprentices?

Thornbury Electrics has trained apprentices for over 20 years.

As a Priority One employer, we are committed to educating apprentices, ensuring a bright future for the electrical trade.

Apprentices are charged according to their level of electrical experience. They receive on the job training and assist with electrical repairs and installation.

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